Logistics

CEVA

Customer Background:

CEVA Logistics, a world leader in third-party logistics, provides and operates transportation and supply-chain solutions for large or medium size national and multinational companies. CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport worldwide. They have 110,000 employees, operating over 1,300 facilities in more than 170 countries. CEVA Logistics’ experienced specialists focus on seamlessly designing end-to-end customized solutions to meet the complex and rapidly evolving supply chain needs whatever the business sector. CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics.

The Problem statement:

Challenges with their current vendors such as poor communication, low-quality work, deadlines not met, lack of expertise, and unsatisfactory customer service.

Approach:

In response to their persistent challenge and to maintain our commitment to delivering excellent services, we implemented our gold standard service delivery model.

Solutions given:

We put together a highly skilled team with established Standard Operating Procedures (SOPs) and detailed documentation to efficiently carry out tasks.

Technologies used:

Outcome & Benefits

We consistently achieve 100% adherence to our Service Level Agreements (SLAs), guaranteeing zero unplanned downtime. This seamless operational reliability enables businesses to carry out their tasks without interruption, boosting productivity and enhancing our customers’ revenue generation.

Testimonials:

“It has been quick to get through 3 years, congratulations!” Generally from my perspective I’ve been pretty happy with the Megamax service, as you know I value having a highly dependable and repeatable service. I often talk about running our service at 99.99% uptime and I think you are a very important part of achieving that. That’s about having well documented processes, trained staff and a positive continuous improvement approach towards attaining the goal.”

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Our Clients

Frequently Asked Questions !!

Travel, Transport, and Logistics services require experience. Do you have any prior experience?

Yes, Megamax has a proven track record of helping its clients with their transport and logistics needs. With our IT expertise, we help them simplify their operations to track every logistic movement.

How can you help my hospitality business?

Hospitality businesses have complex processes and operations therefore, we designed digitized applications to streamline the processes in the hospitality sectors. We provide customized solutions to every customer based on their requirements involving system integration for a better customer experience.

Do I need a personalized App for my Business?

Having a personalized App makes your business operations run smoother and more managed. Megamax’s team of experts studies our clients’ businesses closely and then suggests the best effective App solution for them.

What kind of Services I can expect?

Megamax offers innovative IT solutions, customized applications, digital transformation, and improved IT infrastructure. You can expect that our experts will be there 24/7 for advice and suggestion as to hospitality and logistics are rapidly digitally changing industries and we make sure that we provide IT solutions based on next-gen technologies.

What is your working procedure?

Once we will join hands with you, Our team of experts starts carefully observing and analyzing your business and its operations. We point out the key areas of weakness that need to be fixed and we identify what kind of technologies you are lacking. After this initial stage Megamax team starts creating the plan of action for you involving the steps and phases of transforming your business digitally and making a customized IT solution for your operations using Next-gen technology.

How do you resolve complaints?

Keeping our clients’ businesses up and running along with 100% client satisfaction is our top-most priority. If in case of any complaints we have our 24/7 customer service helpline for resolving client’s queries over a call itself. But, in any case, if the problem cannot be solved over a call then our technical team visits on-site as soon as possible to make sure that our client’s operations don’t get affected due to the issue and resolve the complaint within a few hours.

What other services do you offer as a company?

As a company, we offer a wide array of IT, Digital, and technological services including IT infrastructure development, Cloud development, Application development and maintenance, web designing and development, IT automation, etc. Our team of experts is composed of professionals from all the domains to keep every service the best experience for clients.

What other industries do you serve?

Megamax offers its services and expertise to various industries including Automobiles, BFSI, Education, Healthcare and life science, manufacturing, retails, etc.

Why should I choose Megamax?

There are 4 reasons for you to choose Megamax. Megamax’s services are based on collaborations, transparency, trust, and flexibility. We believe in collaborating with other tech-savvy teams for sharing ideas, innovations, and technology for achieving common goals, we provide complete transparency to our clients regarding our services and charge with no hidden costs, we have built trust among our customers through years of hard work and dedication and we are flexible and dynamic to work with the client’s requirements.

In what cities do you have your presence?

Megamax services is a next-generation global IT Managed Services and technology company with a global presence in India and USA. With headquartered in Noida we have branches over Mumbai, Lucknow, Bengaluru, Hyderabad, UK, Phillipines, and the USA.

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Logistics