A Global Capability Center (GCC)—also known as a Global In-House Center (GIC) or Captive Center—is an offshore unit established by multinational companies to deliver core business functions such as:
- Technology development and IT operations
- Finance and accounting
- Human resources and talent management
- Data analytics and business intelligence
- Research, product innovation, and design
Unlike outsourcing models, GCCs operate as integrated extensions of the parent organization, ensuring alignment with global goals, quality standards, and company culture.
