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Customer Support Engineer – Freshers

Post :
Customer Support Engineer – Freshers
Primary Skills
B. Tech/B. E in Computer Science/ IT or MCA
Job Description for Customer Support Engineer – Freshers

Key accountability areas

  • First line support for incoming calls, chats, evaluation and assignment to appropriate support teams.
  • Ensure compliance to quality guidelines and SOPs in processing user requests.
  • Provide basic troubleshooting to user’s seeking assistance.
  • Efficient creation, modification and termination of user access in AD and Global Applications.
  • Timely response to user follow up.
  • Evaluate and raise business critical incidents based on impact assessment.
  • Send an alert notification via a 3rd party application.
  • Open a business critical incident bridge.
  • Ensure excellent customer experience with users and customers.
  • IT Support (support (basic troubleshooting) and account management (creation, modification and termination) to Global employees.
  • The Global IT Service Desk will operate 24×7


Specialist Knowledge & Skills

  • Customer Service Experience.
  • Good working knowledge MS AD and tools.
  • Strong familiarity with basic PC troubleshooting.


Interpersonal & Communication Skills

  • Excellent verbal and written English communication skills.
  • Ability to work in a collaborative and multi-disciplinary environment.
  • Adaptable to changes in the working environment, and can complete multiple tasks efficiently.

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